199: The One Training Your Salon Is Probably Missing

Most salons spend countless hours training their teams on consultations, technical skills, customer service, policies, and procedures. But there's one area that often gets overlooked, and it could be costing you thousands of dollars in lost guests.

In this episode, we're talking about guest recovery and why every salon needs more than just a redo policy. You'll learn how to create a clear system for handling unhappy guests, train your team to navigate difficult conversations with confidence, and turn complaints into opportunities to build trust and loyalty.

I'll also share why guest feedback is one of the most valuable training tools you have, how to identify gaps in your systems, and the role playing exercises every salon should be practicing. Plus, I've created my Guest Recovery Playbook, featuring 25 real world guest recovery scenarios you can use to train your team.

If you're an Elevate Insider, this resource is included with your membership. If you've ever wondered why some salons lose guests after a complaint while others create lifelong loyal clients, this episode will show you the difference.

Download the guest recovery training guide here: https://opulentbeautypro.mykajabi.com/offers/Rk7VxLbh